Refund policy
Our products are sealed collectibles. Here is what happens if something goes wrong.
At a glance
- Out of stock after you order: full refund
- Wrong or damaged item: contact us within 7 days of delivery for a replacement or refund
- No returns for change of mind after shipping
| Case | What we do |
|---|---|
| Item out of stock | Full refund, or we simply do not invoice it |
| Wrong item received | Replacement or refund. We pay the return shipping. |
| Damaged in transit | Replacement or refund. We pay the return shipping. |
| Change of mind | Not accepted after the order has shipped |
| Parcel refused / duties unpaid | Refund of the item price, minus the original and return shipping |
Wrong or damaged items
Contact us within 7 days of delivery with photos of the item and the outer box. A video of opening the parcel helps us resolve it faster.
PSA graded cards and card lots
PSA graded cards are sold as graded by PSA. Card lots are randomly selected, and we do not accept returns based on which cards you received.
How refunds are paid
Refunds are paid by the method you used: Wise bank transfer (JPY) or PayPal. Fees charged by your bank, Wise or PayPal may not be refundable.
Need help? Write to info@origamiandco.jp. We reply within 24 hours (Japan time).